Last updated: October 2026
Introduction
Life H Foundation is committed to high standards in its fundraising. We value all feedback and take complaints about our fundraising seriously. This policy explains how to make a complaint and how we will handle it.
How to make a complaint
If you are unhappy with any aspect of our fundraising, please contact us:
- Email: info@lifehfoundation.org
- Post: Life H Foundation, 293 Lee Street, Oldham, OL8 1JG, United Kingdom
- Phone or WhatsApp: +44 (0)7772 439036
Please give as much detail as you can, including:
- what happened
- when and where it happened
- the name of anyone involved, if known
- how you would like us to put things right
Our commitment to you
We will:
- acknowledge your complaint within 5 working days
- investigate it fairly, thoroughly and as quickly as possible
- aim to send you a full response within 20 working days
- let you know if we need more time, and why
- treat your complaint confidentially and handle your information in line with our Privacy Policy
If you are not satisfied
If you are not satisfied with our response, you can ask for your complaint to be reviewed by our Founder and Chairman. Please tell us why you are not satisfied, and we will reply with our final decision.
Learning from complaints
We review all complaints so that we can learn from them and improve the way we fundraise.