Last updated: 21 October 2026
This policy explains how Life H Foundation collects, uses and protects your personal information when you visit our website or contact us.
1. Who we are
Life H Foundation is the data controller for your personal information. We are a not-for-profit company registered in England and Wales (Company No. 07721293), with our address at 293 Lee Street, Oldham, OL8 1JG, United Kingdom. We are registered with the Information Commissioner’s Office (ICO).
If you have any questions about this policy or your information, contact us at info@lifehfoundation.org or write to the address above.
2. The information we collect
When you use our contact form: your name, email address, the type of enquiry, the subject, your message, and your confirmation that you have read this policy.
When you email us or message us on WhatsApp: your name, contact details and anything you choose to include in your message.
When you donate or ask about donating: your name, contact details, the amount you give and the payment reference. If you pay by bank transfer, we see the name and reference shown on our bank statement. If you give online, PayPal processes your payment and shares with us your name, email address, the amount and the cause you chose; we never see your full card details. We never ask for your card details by email, message or form.
When you volunteer or offer to help: your name, contact details and the information you give us about your skills and availability.
When you visit our website: our hosting provider automatically records technical information such as your IP address, browser type and the pages you visit. This is used to keep the website secure and working properly.
We do not knowingly collect sensitive information (such as health or religious information) through the website. Please do not include it in your messages unless it is needed for your enquiry.
3. How we use your information and our legal basis
Why we use it | Legal basis under UK GDPR |
|---|---|
To reply to your enquiry and keep a record of our conversation | Legitimate interests: responding to people who contact us |
To process and record donations (including regular PayPal gifts), and to keep financial records | Legal obligation: company accounting and tax rules |
To arrange and support volunteering | Legitimate interests: organising our activities |
To send you news or appeals, only if you ask us to | Consent: you can withdraw it at any time |
To keep our website secure and prevent spam or misuse | Legitimate interests: protecting our website and the people who use it |
We do not sell, rent or trade your personal information. We do not use it for automated decision-making or profiling.
4. Who we share it with
We share your information only with organisations that help us run our website and communications, and only as much as they need:
- Hostinger, which hosts our website and our email
- WordPress plugins we use to run the contact form and protect it from spam
- WhatsApp (Meta), if you choose to contact us on WhatsApp
- PayPal, which processes online donations by PayPal account or card
- Our bank, when you make a donation by bank transfer
We may also share information if the law requires it, for example with HMRC or the police.
5. Transfers outside the UK
Some of these providers may store or process information outside the UK. Where this happens, we rely on the provider having appropriate safeguards in place, such as a UK adequacy decision or approved contract terms, so your information stays protected.
6. How long we keep it
Information | How long we keep it |
|---|---|
Enquiries and messages | Up to 2 years after our last contact with you |
Donation and financial records | 6 years after the end of the financial year they relate to, as the law requires |
Volunteer information | Up to 2 years after you stop volunteering with us |
Mailing list details | Until you unsubscribe or ask us to remove them |
Website server logs | As set by our hosting provider, usually no more than 90 days |
After these periods we delete your information securely.
7. Keeping your information safe
Our website uses a secure (HTTPS) connection. Access to messages and records is limited to the people at Life H Foundation who need it. We use password protection and keep our website software up to date.
8. Cookies
Our website uses a small number of cookies that are needed for it to work and stay secure. They do not track you for advertising. You can block or delete cookies in your browser settings, but parts of the website may not work properly without them.
9. Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use your information
- object to us using your information
- ask for your information in a format you can take to another organisation
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email info@lifehfoundation.org. We will reply within one month. There is normally no charge.
10. Children
Our website is not aimed at children under 13, and we do not knowingly collect their information. If you believe a child has sent us their details, please contact us and we will delete them.
11. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk, telephone 0303 123 1113.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.